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Your fbeee account balance, deposit history and withdrawal requests are all managed from one place inside your account area. We support bKash and Rocket so you can move money using the wallet already on your phone.
Adding funds starts the moment you open the deposit section inside your signed-in account. We route deposits through bKash and Rocket — the two wallets most of our Bangladesh account holders already use daily. Once you select your wallet and confirm the amount, the transaction moves through the payment rail and your balance updates in your account history. Follow the fields and limits shown on the deposit screen exactly as they appear; the amounts and any minimum thresholds are displayed there for your reference. If the screen shows a reference number, keep it — you will need it if you ever need to match the wallet transaction to your account record.
Log in and navigate to the banking or cashier section of your account. The deposit option is listed there alongside your current balance.
Select the wallet you want to use. The screen shows the payment details and any amount fields relevant to that method.
Type the amount within the limits shown on screen, then follow the confirmation steps your wallet requires to complete the transfer.
Once the transaction is processed, your updated balance appears in your account. Your deposit history also records the entry with a reference.
Withdrawals from your fbeee account go back to the wallet you used to deposit, or to another verified method shown in your account area. Open the withdrawal section while signed in and you will see the options available to your account along with any conditions attached. Enter the amount you want to withdraw — staying within the limits displayed on screen — and complete the identity step your account requires before the request is submitted. We do not publish fixed processing windows because timing depends on the payment rail and your wallet provider. What we can say is that every withdrawal request is logged in your account history with a status label so you can track where it stands without contacting support.
Go to the banking area of your signed-in account and select the withdrawal option. Your available balance and eligible methods are shown there.
Choose bKash or Rocket, or another method listed in your account. The screen confirms which methods are active for your account.
Input the withdrawal amount within the limits shown. The screen will flag if the amount falls outside the permitted range for that method.
Follow the identity or confirmation step shown on screen before submitting. Once submitted, the request appears in your account history with a status.
Your account area shows the verification steps that apply to your specific account. We do not publish a fixed document list here because the fields and requirements shown to you depend on your account status and the checks our system has already completed. When a verification step is pending, a prompt appears inside your account — follow only the instructions shown there, not third-party descriptions of what the process involves. Submitting accurate information the first time keeps your account moving without delays. If a step asks you to confirm wallet ownership, that usually means matching the wallet number registered to your account with the one you use for transactions. Any questions about a specific step can be directed to our support route listed in your account.
Log in and look for any pending verification notice. The account area shows which steps are complete and which still need your attention.
Each verification step shows exactly what information is needed. Enter only what the field asks for and avoid submitting documents not requested.
If prompted, confirm that the bKash or Rocket number on your account matches the wallet you use for deposits and withdrawals.
If any verification prompt is unclear, reach out through the support route shown in your account rather than guessing at what is required.
We accept the local payment methods Bangladesh account holders use every day. Each method is available inside your account banking area when you are signed in. The options shown to your account depend on your region and account status.
Deposit and withdraw using your bKash mobile wallet. Select bKash in the banking section and follow the payment steps shown on screen.
Rocket transfers work through the same banking section. Choose Rocket, enter the amount within the displayed limits, and confirm through your wallet.
Bank transfer may be available depending on your account. Check the banking section of your signed-in account to see if this option is active for you.
Every deposit and withdrawal you make through fbeee creates a record in your account history. That record carries a reference number, a status label and a timestamp. When you check your bKash or Rocket statement, you can line up the same transaction using the amount, date and the reference shown in both places. Keeping this habit makes it straightforward to spot any mismatch early and gives you the evidence you need if you ever raise a query with support.
Each transaction in your fbeee account history carries a unique reference. Note this number when you complete a deposit or withdrawal so you can match it to your wallet statement.
Your account history shows a status for every transaction — pending, completed or flagged. Check this label before contacting support; it often answers the question without a ticket.
The transaction history inside your account lists every deposit and withdrawal in date order. Filter by date range if you are looking for a specific entry from an earlier session.
Screenshot or note the reference number and amount from both your wallet app and your fbeee account record. This pairing is the evidence support needs if a transaction needs to be investigated.
We take a layered approach to keeping your account and transactions secure. That means checking the domain you are on, confirming wallet ownership during verification, and giving you a direct support route for anything that does not look right. None of these steps replace your own vigilance — always confirm you are on fbeee before entering account details.
Always confirm the address bar shows fbeee before logging in or entering payment details. Phishing pages copy the look of real sites; the domain is the one thing they cannot replicate exactly.
Our account verification process confirms that the person operating the account matches the registered details. Follow only the steps shown inside your account area.
We match the bKash or Rocket number on your account to the wallet used for transactions. This step protects your balance from being moved to an unregistered wallet.
If a transaction looks wrong or an account step is unclear, use the support contact shown inside your signed-in account. Do not share account credentials with anyone claiming to be support outside that route.
These are the questions we hear most often about deposits, withdrawals and account management. If your question is not covered here, the support route inside your account is the right place to ask.
We currently support bKash and Rocket for deposits. Open the banking section of your signed-in account to see which methods are active for your account and region.
Your account balance updates once the deposit is processed, and a record appears in your transaction history with a reference number and a completed status label.
Minimum amounts are shown on the deposit and withdrawal screens inside your account. We do not publish fixed figures here because they can vary by payment method and account status.
Timing depends on the payment rail and your wallet provider. Track the status label in your account history; it updates as the withdrawal moves through the process.
Check the status label in your account history first. If it has not updated after a reasonable time, contact support through the route shown inside your signed-in account with your reference number ready.
Any pending verification steps appear as a prompt inside your account. Complete those steps before submitting a withdrawal request to avoid the request being held for review.