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These terms set out the rules that apply when you open and use your fbeee account — covering how we handle your wallet, your activity on the platform, and what you can expect from us. Access to fbeee depends on your local law and the eligible regions we serve; please read these terms before you start.
By creating and using an account on fbeee, you confirm that you have read and accepted these terms in full. They govern every part of your relationship with us — from the moment you log in through your phone browser, to any wallet transaction you make using bKash or Rocket, to how we handle a dispute if one arises. We may update these terms when our services change or when applicable rules require it. If we make a material change, we will post a notice where you can see it when you next sign in. Continuing to use your account after that notice amounts to acceptance of the revised terms. Where your local law limits or prohibits certain activities, those restrictions apply regardless of anything stated here. We do not override local law, and we do not operate in jurisdictions where doing so would be unlawful. If any part of these terms conflicts with applicable local law in your region, that local law takes precedence to the extent of the conflict. Questions about specific clauses can be sent to our support team through the routes listed on this page.
These terms have a defined scope — they apply to some areas of the platform directly and refer other matters to separate policies. Knowing which rules govern which part of your account helps you find the right answer quickly when a question comes up.
All login activity, session management and account-level settings fall under these terms. This includes how you authenticate on your phone browser, how your session is maintained across devices, and the steps required to recover access if your account is locked.
Deposits and withdrawals processed through bKash or Rocket are subject to these terms alongside the transaction rules displayed at the time of each payment. We do not set wallet provider fees; those are determined by bKash or Rocket independently.
Game content supplied by studios available in our lobby — including slots, live casino tables and crash titles — is governed by these terms for access purposes. Specific game rules are displayed inside each game and are set by the content provider.
External services linked from fbeee — such as payment processors, mobile wallet providers and any third-party identity verification tools — operate under their own terms. We are not responsible for how those third parties handle your data or transactions on their side.
These terms are not only obligations on your part — they also give you concrete actions you can take when something in your account needs attention. You can request a record of your transaction history directly from the account dashboard; the history log shows every deposit and withdrawal processed through your wallet, including bKash and Rocket entries. If your personal details on file are incorrect, you can update them through the account settings page — follow the fields shown there and save the changes. For questions about how a specific clause applies to your situation, our support team is the right route; they can explain the relevant section without you needing to interpret legal language on your own. We aim to keep your information accurate and accessible, and these actions are how you stay in control of your own record.
Your account dashboard holds a full log of wallet activity. Open the transaction history section to see every bKash or Rocket entry with its date, amount and status — no separate request needed for standard history.
If your name, contact number or registered details are wrong, go to account settings and update the relevant fields. Follow the verification steps shown on screen to confirm the change before saving.
If a clause in these terms is unclear, write to our support team with the section you're asking about. They will explain how it applies to your account without asking you to interpret it yourself.
If you decide to close your account, contact support with a written request. We will confirm the steps, handle any pending wallet balance according to the terms in force at that time, and complete closure once verification is done.
When these terms raise a question you cannot resolve through the account dashboard, reach out through one of the contact routes below. We handle policy queries, account-level disputes and wallet transaction questions through the same channels — use whichever route you find most convenient from your phone.
Open the chat window from any page on fbeee to connect with our support team. Use this route for account access questions, wallet transaction queries and clarifications about specific clauses in these terms.
Send a written query to our support email address listed on the Contact page. Email is suited for detailed policy questions, formal disputes or any request that needs a written record of the exchange.
The Help Centre on fbeee covers common account and terms questions in a structured format. Check there first for answers about wallet limits, account verification steps and what happens when terms are updated.
Keeping your account data accurate and your session secure is part of our obligation under these terms. Here is how we approach the areas that matter most to your account.
We retain account records, including wallet transaction logs for bKash and Rocket, for as long as required by applicable rules or as long as your account remains active. After closure, retention periods follow the rules in force at the time.
Your account is protected through login authentication on your device. If you suspect unauthorised access, contact support immediately through live chat or email — we will guide you through the steps to secure your account without delay.
We use session cookies to keep you signed in as you move between sections of the platform on your phone browser. Our cookie policy, linked in the site footer, covers what we store, how long it lasts and how you can manage it.
If you need a change to your registered details or want to understand what data we hold on your account, send a written request through the email support route. We will confirm receipt and explain the next steps clearly.
These are the questions we hear most often about how these terms work. If your question is not covered here, reach out through live chat or email and we will point you to the right part of the policy.
Yes. Any deposit or withdrawal you make through bKash or Rocket on your fbeee account is covered by these terms for the platform side of the transaction. The wallet provider's own terms also apply on their end, and we do not control those.
We post a notice when terms change in a way that affects your account. You will see it when you next sign in. Continuing to use your account after that notice means you have accepted the updated terms. If you disagree, you can contact support to ask about your options.
Access depends on your local law and the eligible regions we serve. It is your responsibility to check whether using this platform is permitted under the law that applies to you. We do not override local restrictions, and we cannot advise on your specific legal position.
Open the transaction history section in your account dashboard. Every wallet entry — including bKash and Rocket — is logged there with its date and status. You do not need to make a separate request for standard account history; it is available directly in your signed-in account.
Send a written explanation of your concern to our support team via email or live chat, and include the relevant account details. We will review the matter against the applicable clause and respond with our position. Email is the preferred route when you need a written record of the exchange.
Retention periods after account closure follow the rules in force at the time of closure. We keep records for as long as required by applicable regulations. For a specific answer about your data, send a written request to our support email and we will respond with the details relevant to your account.